Frequently Asked Questions How will my order be shipped? Where are the payment terms? How can I return an item? Customer Service? How do I order? How do I open an account? How can I learn more about HPLC? How do I place an international order? What is my Warranty?

How will my order be shipped?

We offer UPS as our standard carrier and the default is UPS 2nd day service. You can also select Federal Express.

What are the payment terms?

Net 30 days in US Dollars.

How can I return an item?

A return authorization number (RA #) must be obtained to return an item.
There will be 15% restock charge on all returns unless the return is being requested due to shipping error or damage claim.

Customer Service?

To place an order, request price and availability, delivery status, or to obtain RA # and all other inquiries, call:

1-604-2288191

How do I order?

How do I open an account?

Please fax your company credit reference along with your billing and shipping addresses, to
1-310-827-7938.

How can I learn more about HPLC?

Reference Manual for HPLC

Any person currently using HPLC or CE procedures, or planning to implement them in the future, will find this book invaluable. It not only provides explanations and examples of the primary chromatographic techniques for biomolecules (reversed-phase, size exclusion, ion-exchange, hydrophobic interaction and affinity), but it also provides practical suggestions for their implementation and optimization. The extensive bibliography provides a wealth of background information.. 

What is my Warranty?

Warranty

Your satisfaction is guaranteed on every product in our catalog. If you are not satisfied with the performance, we will replace the item for free, or credit your account. Please contact customer service to get an RA # before returning parts.